Refund & Cancellation Policy

At CheryVan, we understand that there may be occasions when you need to cancel an order or request a refund. Please take a moment to review our refund and cancellation policy to understand how we handle these situations.

1. Cancellation Policy

  • You may cancel your order within 24 hours of placing it by contacting our customer support team at or 9310237957.
  • Cancellation requests received after this 24-hour period may not be accommodated, as we typically process orders swiftly to ensure timely delivery.

2. Eligibility for Refund

  • We offer refunds in the following cases:
    • The product received is damaged or defective.
    • The product does not match the description on our website.
  • Refund requests for any other reasons may be considered on a case-by-case basis.

3. Refund Process

  • To initiate a refund, please contact our customer support team within 7 days of receiving your order.
  • Provide your order number, details of the item(s) you wish to return, and the reason for the refund request.
  • Our team will guide you through the refund process and issue a Return Authorization (RA) number if necessary.
  • Once we receive and inspect the returned item, we will notify you about the status of your refund.
  • If your refund is approved, it will be processed and credited to the original payment method used for the purchase. Refunds typically take 7-10 business days to reflect in your account.

4. Return Shipping for Refunds

  • If you are returning a product for a refund due to damage, defect, or a mismatch with the description, we will provide you with a prepaid shipping label to return the item.
  • Please package the product securely, including all original packaging and accessories.

5. Non-Refundable Items

  • The following items are generally not eligible for refunds:
    • Perishable and consumable items.
    • Customized or personalized items.
    • Electronic items and appliances, which are subject to their respective manufacturer's warranty and return policy.

6. Changes to Refund/Cancellation Policy

CheryVan reserves the right to modify or update this Refund and Cancellation Policy at any time. Please review this policy periodically for any changes.

7. Contact Us

If you have any questions or need further assistance with your refund or cancellation, please don't hesitate to contact our customer support team at or 9310237957.

Thank you for choosing CheryVan for your online shopping needs!